Return Policy & Privacy Policy

Cancellation, Refund & Return Policy

Personalized Gallery guarantees our products.  We will refund or replace any item that has a product defect or a manufacturing error.  Shipping costs will be excluded from the refund. All refunds or replacements must be made within 30 days of receipt.   Please email us at info@personalizedgallery.com if you have an issue with your order.  

We do not accept returns or provide replacements on personalized products unless there is a product defect or a manufacturing error.  Please carefully review your personalization before submitting your order (check spellings, dates, names and other personalization)

We cannot change or cancel an order after it has been sent to production.   

If the item arrives damaged, please email photos within three days of receipt and a replacement will be mailed.  Please retain the box and contents for 10 days in case there needs to be an inspection. 

Items will not be refunded due to an order not arriving on time unless you purchased the expedited delivery option and the package is being delivered within the continental 48 states (prior approval required).

 

Privacy Policy

At Personalized Gallery, we take your privacy seriously. We are committed to ensuring that your personal information is protected and handled with care. Here's how we safeguard your privacy:

Collection of Information:
We collect personal information, such as your name, email address, and shipping address, solely for the purpose of processing your orders and providing you with the best possible service.

Use of Information:
Your information is used only to fulfill your orders, communicate with you about your purchases, and provide customer support. We do not sell or distribute any customer information to third parties.

Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Third-Party Services:
We may use trusted third-party services, such as payment processors and shipping carriers, to facilitate your transactions. These third parties are bound by their own privacy policies and are prohibited from using your information for any other purpose.

Cookies:
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but please note that this may affect the functionality of our website.

Updates to Privacy Policy:
We reserve the right to update or change our privacy policy at any time. Any changes will be reflected on this page.

If you have any questions or concerns about our privacy practices, please contact us at info@personalizedgallery.com.

 

I need more help.  How can I contact you? 

You can reach us via email at info@personalizedgallery.com or by phone at 214.564.8321. Simply ask for Kim, and we'll be happy to assist you further.